Welcome To WSC
Collect & Protect Customer Information

WARNING: Some features are locked when using a WSC-Free or WSC-FreePlus license key. To unlock all features purchase a WSC Pro license.

Great! Your using a WSC Pro license and have access to all features including automatic updates.

Trigger warnings display a CSS warning banner when certain words are typed into the ticket reply box. This reminds users not to add certain information into the ticket reply box and can be used in conjunction with the CSS warning banner. Your trigger words can be entered below. The text and language can be changed using the language files.

WSC Trigger Warnings

Login protection records users IP addresses in the client profile. Should a customer login from a new IP they will be asked to authenticate. WSC will send a login code to the user's registered email address. The customer enters the code to whitelist the new IP they are using. You can choose to just send login alerts or enable authetication checks.

WSC Login Protection

Enable This option records all IP addresses the customer uses to login to their account. You can view these IPs on the WSC Protect tab on the clients profile. You can customize the email templates in System Settings > Email Templates.

Successful Login Alerts

Enable You can customize the email templates in System Settings > Email Templates.

Failed Login Alerts

Enable You can customize the email templates in System Settings > Email Templates.

WSC is available in three different license types. WSC-Free, WSC-FreePlus and, WSC-Pro. When using a WSC-Free license you cannot change the form fields on the credentials form. The form is fixed to collect SSH Credentials, Control Panel Credentials, FTP Credentials, WHMCS Credentials and .htaccess credentials. When using a WSC-Free license, a branding link is included on the credentials form. By using a WSC-FreePlus license you can remove the branding link from the credentials form. A WSC-FreePlus license costs $5 per year.

By using a WSC-Pro license you can unlock all features of WSC. This allows you to change the form fields on the credentials form. Create multiple credentials forms on a per department basis, includes no branding and gives you access to advanced features like flagging tickets as urgent and the ability to escalate tickets.

Your WSC License Information

License Type	License	License Expires
Free\|Free - No Branding\|Pro	WSC-Pro-H47628Ghdjcsyte	Date

	WSC Free	WSC Free +	WSC Pro
Custom credentials forms
Per department credentials forms
Automatically collect credentials
Show default WHMCS sidebar
Show/hide sections on credentials form
Text and password fields
Show the WSC Credentials banner
Show the WSC Credentials banner
Choose which departments show the credentials page
Escalate Tickets
Urgent Tickets
Choose which WHMCS administrator is used to update support tickets
WSC Ticket Updater
WSC Protect
WSC Trigger Warnings
View left credentials directly on WHMCS tickets
Automatically remove credentials when tickets are closed
Branding free
	Free No Catches	$5 Per Year	$30 Per Year
	Get Started	Get Started	Get Started

WSC Credential forms allow you to collect any type of information from customers. Customers submit a ticket and then attach credentials to that ticket so the support team can view these details securely. When customers attach information to support tickets that information is encrypted and held in your WHMCS database. It's impossible to see this information outside of the WHMCS admin area. Here you can create credentials forms and pin these forms to specific support departments. You can only pin one form per department.

WSC Crededntials Form

Pin credentials form to these departments. You shouldn't pin more than one form to a department. Use CNTRL to select multiple departments.

SSH Credentials Section

SSH Credential Title

Show SSH Host Field?

SSH Host Field Type?

SSH Host Field Label

Show SSH User Field?

SSH User Field Type?

SSH Username Field Label

Show SSH Password Field?

SSH Password Field Type?

SSH Password Field Label

Show SSH Port Field?

SSH Port Field Type?

SSH Port Field Label

Control Panel Section

Control Panel Title

Show Control Panel URL Field?

Control Panel URL Field Type

Control Panel URL Field Label

Show Control Panel Username Field?

Control Panel User Field Type

Control Panel Username Field Label

Show Control Panel Password Field?

Control Panel Password Field Type

Control Panel Password Field Label

FTP Credentials Section

FTP Credential Title

Show FTP Host Field?

FTP Host Field Type?

FTP Host Field Label

Show FTP User Field?

FTP User Field Type?

FTP Username Field Label

Show FTP Password Field?

FTP Password Field Type?

FTP Password Field Label

Show FTP Port Field?

FTP Port Field Type?

FTP Port Field Label

WHMCS Section

WHMCS Credential Title

Show WHMCS URL Field?

WHMCS URL Field Type

WHMCS URL Field Label

Show WHMCS Username Field?

WHMCS User Field Type

WHMCS Username Field Label

Show WHMCS Password Field?

WHMCS Password Field Type

WHMCS Password Field Label

.htaccess Section

.htaccess Credential Title

Show .htaccess Username Field?

.htaccess Field Type

.htaccess Username Field Label

Show .htaccess Password Field?

.htaccess Password Field Type

.htaccess Password Field Label

The WSC Ticket Updater allows you to automate tasks by managing active support tickets. This feature has many use cases like reminding a customer to supply login credentials to a service to help you diagnose a problem. The configuration of the WSC ticket updater is set in a workflow. First, the customer opens a ticket and WSC will post the first message and take any additional actions like update the ticket status or reassign the ticket to a different department. WSC waits for the support team to deal with the ticket and the for the ticket status to change. Once completed, WSC will perform any additional actions configured. The layout of the ticket updater below is the same. The first actions start at the top ending with the last actions at the bottom.

Example Use Case Credentials Reminder
To help speed up the resolution of support tickets and increase your customer confidence you want to ensure that your support team have all of the required details to diagnose and resolve a customers query. Your already forwarding users directly to the credentials form after ticket submission but some users still fail to add credentials for the support team. This means added delays in resolving the support ticket because your support team have to manually ask the customer for the credentials. With the example WSC Ticket Updater below, if the customer does not fill out the credentials form, WSC will remind the user to provide credentials.

Ticket updaters allow you to post messages to a ticket that is assigned to a specific department and on a specific ticket status. In this example, we have configured an updater to remind customers to supply credentials if they don't do this at ticket submission.

This example posts a credentials reminder message if a customer fails to add credentials at ticket submission. It should be configured to post 5 minutes after submission to tickets on the "open" status.

Configure Updater

Enable

Enable automatic ticket updates

Ticket Admin

WHMCS Administrator used to post message.

Message Delay

Delay before message is posted. You should only use one of these options. Entering 5 in the minuets box posts our credentials reminder example to tickets submitted after 5 minutes

Active Department

Post message to tickets in these departments. Use CNTRL to select multiple departments.

Ticket Status

Post message when the ticket is on this status

Message

Set Ticket Status

Change the status of the ticket after posting the message

Ticket Status

Ticket status wil be set to this status after ticket updated. You can use this option to automatically close tickets after a certain time.

This example posts an update to tickets advising that the ticket is being closed due to inactivity. It should be configured for tickets on the "Answered" ticket status after 8 hours. The ticket status should be updated to "Closed".

Configure Updater

Enable

Enable automatic ticket updates

Ticket Admin

WHMCS Administrator used to post message.

Message Delay

Delay before message is posted. You should only use one of these options. Entering 8 in the hours box posts our unanswered ticket reminder to tickets on the Answered status after 8 hours.

Active Department

Post message to tickets in these departments. Use CNTRL to select multiple departments.

Ticket Status

Post message when the ticket is on this status

Message

Set Ticket Status

Change the status of the ticket after posting the message

Ticket Status

Ticket status wil be set to this status after ticket updated. You can use this option to automatically close tickets after a certain time.

After support ticket submission by customers, WSC can automatically forward the user to the credentials form. If you have multiple credentials forms set up WSC will forward the user to the assigned form automatically.

Select

Redirect Departments

The credentials form will be displayed after ticket submission to these departments. This feature works on all credentials forms. If you enable this feature, any ticket submitted to the departments selected above will be shown the credentials form pinned to that department at submission.

When a customer attaches credentials to a support ticket, WSC will update the ticket status. The default value used by WHMCS is "Open". By default, WSC will set all tickets with credentials attached to them to "Encrypted".

Select

On most WHMCS pages there is a sidebar to the left of the page. To help make your credentials form(s) look like system pages, you can choose to add the default support sidebar to the credentials form page.

Select

The credentials buttons allow customers easy access to the credentials form pinned to the department the ticket is submitted too. You can choose to hide or show these buttons below. You should ensure at least one button is visable.

Show Credentials Buttons

Left Sidebar Ticket Top

Allow customers to flag support tickets as urgent. This notifies every WHMCS administrator that a customer needs emergancy assistance. The language for the warning box can be changed in the language files.

Select

Allow the customer to escalate a ticket to a different department. This can be used if the customer would like to make a complaint. The alert box text can be changed in the language files.

Select

Escalation Department

WSCUI

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Welcome To WSC
Collect & Protect Customer Information

WSC Forms
Create / Edit Forms

Configuration
Configure Features

Ticket Updater Post To Tickets

WSC Protect Protection & Warnings

Documentation Documentation Site

WSC Update Update / Downgrade

WSC License License Information

WSC Trigger Warnings

WSC Trigger Warnings

WSC Login Protection

WSC Login Protection

WSC License Information

Your WSC License Information

WSC License Types

Free
No Catches

$5
Per Year

$30
Per Year

WSC Credentials Forms

WSC Crededntials Form

WSC Ticket Updater

Ticket Updater

Configure Updater

Ticket Updater

Configure Updater

Automatically Collect Credentials

Credentials Ticket Status

Show Default WHMCS Sidebar

WSC Buttons

Urgent Tickets

Allow Ticket Escalations

WSCUI

Loading..

Welcome To WSCCollect & Protect Customer Information

WSC Forms Create / Edit Forms

Configuration Configure Features

Ticket Updater Post To Tickets

WSC Protect Protection & Warnings

Documentation Documentation Site

WSC Update Update / Downgrade

WSC License License Information

WSC Trigger Warnings

WSC Trigger Warnings

WSC Login Protection

WSC Login Protection

WSC License Information

Your WSC License Information

WSC License Types

FreeNo Catches

$5Per Year

$30Per Year

WSC Credentials Forms

WSC Crededntials Form

WSC Ticket Updater

Ticket Updater

Configure Updater

Ticket Updater

Configure Updater

Automatically Collect Credentials

Credentials Ticket Status

Show Default WHMCS Sidebar

WSC Buttons

Urgent Tickets

Allow Ticket Escalations

Welcome To WSC
Collect & Protect Customer Information

WSC Forms
Create / Edit Forms

Configuration
Configure Features

Free
No Catches

$5
Per Year

$30
Per Year